FAQ’s

Frequently Asked Questions

  • Do I need a referral to see a provider at your clinic?
  • How long are your wait lists?
  • Are you a registered NDIS provider?
  • Do you provide an on call or emergency medical service?
  • Can you process my Medicare rebate online or will I need to visit Centrelink?
  • What method of payment do you accept?
  • What should I do if I no longer need my appointment?
Do I need a referral to see a provider at your clinic?

All appointments with a doctor require a referral from your GP. Allied Health appointments can be made without a referral, but you may miss out on a Medicare rebate without one. Ask reception when you book your appointment if you are unsure.

How long are your wait lists?

Wait times vary according to which provider you would like to see and your child’s symptoms. We have clear policies on the triaging of referrals, with priority being given to children with potentially life threatening medical conditions. Please contact your nearest CVCH clinic to find out how long current wait times are with your preferred provider.

Are you a registered NDIS provider?

Yes, all CVCH clinicians are registered to deliver services to NDIS participants.

Do you provide an on call or emergency medical service?

No, we do not provide emergency medical care at any of our clinics. If you believe your child is seriously unwell, please contact your nearest hospital emergency department.

Can you process my Medicare rebate online or will I need to visit Centrelink?

All our clinics have online patient claiming facilities for our own providers. Visiting specialists, however, cannot access this facility. To confirm if your provider uses Online Patient Claims, please check with the reception staff before your appointment.

What method of payment do you accept?

All appointments must be paid in full on the day. We accept cash, cheque and credit cards (not American Express). Unfortunately, clients with unpaid accounts can not  be rebooked until payment has been made.

What should I do if I no longer need my appointment?

We require a minimum of 48 hours notice to cancel or reschedule any appointments, so please provide as much notice as possible. This allows us to fill your spot from our wait list.

Central Victorian Child Health 2019